Experienced IT operations manager with over eight years of general business management experience, from human resource management to new business development. Over fifteen years of technical experience in the computer industry with a unique blend of business management, information technology, helpdesk support, and computer hardware experience.

Personal Info

Name Jeremy Waller
Date of birth October 13, 1976
Address 1555 W. Detroit Blvd., Pensacola, FL.
Email jswaller00@gmail.com
Phone 850-529-5444
Website jeremywaller.com

Employment

  • IT Manager - Wyndham Worldwide (2013 - Present)

    • Manage the Information Technology department and six direct reports which are responsible for all desktop, helpdesk, software, hardware, and 24x7x365 call center support for the Gulf Region covering over 100 locations and over 1,000 devices.

    • Communicate regularly with the VP, senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.

    • Project manager for all IT related projects including Windows XP to Windows 7 migration, Office 2003 to Office 2010 migration, design and implementation of corporate wireless solution, and email migration from resortquest.com to wynvr.com.

    • Responsible for hiring, training, scheduling and management of all direct reports as well as tracking performance metrics and analytics of employee productivity and efficiency.

    • Facilitate weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.

    • Manage, assign, and track all helpdesk request using Assyst ticketing system with an average monthly ticket volume over 450 tickets and ensure compliance with our SLA.

    • Develop, administer, and track the CAPEX and OPEX budgets for all Northwest Florida Information Technology department as well as PCI and SOX compliance and documentation for a full Level 1 merchant.

    • Experience with development and implementation of Business Impact Analysis (BIA) and Business Continuity Planning (BCP) disaster recovery support.

    • Oversee all installation, maintenance, support, and day to day operations of all information technology, telecommunication, AS/400, and POS hardware and software.


  • Chief Information Officer - JSoft Consulting (2006 - 2013)

    • Supervised twenty employees and all aspects of human resource management including interviewing, hiring, training, scheduling and management on all employee levels.

    • Extensive experience managing helpdesk and customer support for Windows 8, Windows 7, XP, Active Directory, group policy, and all Microsoft Office applications.

    • Coordinated all facets of day-to-day operations to include financial, forecasting, recruiting, sales and marketing to ensure positive performance to budget and standards.

    • Forecasted sales and cost both per job and annually, as well as meeting sales and cost goals and tracking cost and performance data.

    • Managed several concurrent projects at all levels ranging from project bidding to after-sale service.


  • Senior Network Engineer - Lockheed Martin (1999 - 2006)

    • Spearheaded a team of seven co-workers in the Windows 2000 Active Directory Migration and Deployment for Naval Hospital Pensacola and ten associated clinics.

    • Worked directly with senior command leadership, department heads, doctors, and other staff to create cross functional teams to ensure strict HIPAA compliance after 9/11.

    • Trained and instructed twelve co-workers in all aspects of LAN, WAN, Wireless and other network, connectivity, and security problems.

    • Installed and configured all hardware and software products that comprised the network, as well as implemented and maintained domain-wide policy and support solutions.

Education

  • Master of Business Administration - University of West Florida (2006)
  • Bachelor of Computer Science - University of West Florida (2003)

Certification

  • Microsoft Certified Systems Engineer (MCSE)

Design Skills

  •          
    Graphic Design
  •          
    Web Design
  •          
    Print Design

Programming Skills

  •          
    PHP/MySQL
  •          
    Javascript
  •          
    Wordpress
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Project Title

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Tools used:

  • Adobe Photoshop
  • Wordpress
  • HTML 5 e CSS 3

Website:

http://www.thiagomoch.com.br

Contact Info

1555 W. Detroit Blvd., Pensacola, FL

Email: jswaller00@gmail.com
Phone: 850-529-5444
Website: jeremywaller.com

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